Refund Policy for payment through Razorpay
☘️Do read the sections carefully to understand the conditions and cases under which returns will be accepted.
RETURNS
- 🚫 We do not offer refunds or credits for unused subscription periods, accidental purchases, or any similar reason or event, unless required by law.
- 📩 Subscription not visible in user's subscribed plans – Customer received a subscription email/SMS, but the subscribed product did not get added to the user account.
- 🔄 Wrong Subscription – Customer made the payment for the product, but the subscribed product shown in their Subscribed Plans does not match the one for which the payment was made.
- ⏳ Product not delivered / Wrong product delivered – If you received a delivery confirmation email/SMS but the product was not delivered or was incorrect, report the issue within 7 days from the confirmation date to investigate.
CANCELLATION
- 🚫 All our services require just one time payment. There are no recurring fees ever! Hence, there is no option to cancel any service. The user can only buy or upgrade a service.
CONTACT
- 📞 If you are dissatisfied for any reason, please contact our Support Team at info@ajatus.co.in or use the CONTACT US form provided in Ajatus Software PVT. LTD.
